Return & Refund

Returns Policy

Worbsmith stands behind the quality of its products and services and has a Returns policy in place.

Under this policy, any customer wanting to return items for refund or replacement under the eligibility conditions below is required to submit a Return Request form to Worbsmith within 14 days of delivery receipt of those item(s).

Eligibility

Coverage under the Returns policy only applies if the goods you purchased were:

  1. A defective product -faulty on arrival
  2. Incorrectly sent/packaged item(s)
  3. Damaged in transit – Notify us asap as liability for damage incurred during transit

The goods you purchased and wish to return, must be in the same condition in which  they were directly received by you, from us. This means the goods have not been used, or worn, or opened and shipped to another location. Any goods approved for return by Worbsmith will need to be accompanied by the original packaging and tags and a proof of purchase.

Damages and issues
Please inspect your order upon receiving it and contact us by email within 72 hours if you believe the item was damaged in transit. We need to inform the transport company as close to the delivery day as possible.

If the item is defective,  or if you receive the wrong item, s please follow the Return process outlined below.

Exceptions / non-returnable items.

Worbsmith does not refund if you have simply changed your mind. However, you can request  consideration of an exchange through the process outlined below and these requests will be assessed on a case-by-case basis.

Unfortunately, custom or special orders, or sale items or gift cards cannot be returned.

Return process requirements

Due to the nature of our print-on-demand products, all returns are considered on a case-by-case basis on submission of a formal request via the Worbsmith Return Request form.

To lodge a request to return an item you will need to complete the Worbsmith Return Request form within 14 days of receiving the goods.

Worbsmith will make an initial assessment and notify you of the eligibility decision.

Your request to return your purchases may not be processed if you send your item(s) back:

  • without notifying us by completing the Return Request  form
  • if the Return Request is sent outside the 14-day eligibility period; OR
  • before you receive notification from Worbsmith approving eligibility to return the items.

Goods must be returned to us within 30 days of Worbsmith notifying you of their approval to return the items for assessment.

Step by step procedure for Return of goods

  1. Download, complete and send the Refund Request form to Worbsmith at worbsmith@gmail.com within fourteen (14) days.
  2. Wait for email approval from Worbsmith to return the items. If approved a Return Shipping labelwill be sent to you by email with instructions on how and where to send the items.
  • If your return request is approved, then shipping charges to return your goods to us, should be arranged as basic shipping and national postal services only. We do not cover return shipping costs if you choose to return goods via premium carriers or at premium rates.
  • To obtain a refund or exchange, the items to be returned must be received by Worbsmith within 30 days of the date you initially received them.
  1. Upon receiving your returned item(s) Worbsmith will make a final assessment and notify you of the decision.
  2. If approved, Worbsmith will complete the process for your replacement or refund in as short a time as possible and with regard to external factors on the decided resolution.
  • Replacement item(s) need time for the order to be produced and shipped using a regular, non-premium service.
  • Refunds are organised via the payment method that you originally used to purchase the goods and it can take some time for your bank or credit card company to process the refund.

Important

Items that are returned without Worbsmith formal approval, will not be accepted.

We do not offer guaranteed approval of your return just because you have completed our Return Request Form.

We cannot be liable for return shipping costs, or the value of the goods being sent if the package(s) you send containing the goods you are returning, are lost in transit, en route to Worbsmith.

We cannot take responsibility or liability for the tracking or safe arrival of anything you send to us.