FAQs

Yes. You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account and you will be given that opportunity at checkout.

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch at worbsmith@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before emailing Worbsmith in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel.

Please accept our apologies if your order is cancelled because of a problem at our end. We will offer an alternative product and process your refund in full, as quickly as possible.

Due to the nature of our print-on-demand products there is only a short amount of time between when you place your order and when we start processing it.

If you contact us straight away after ordering, via worbsmith@gmail.com we may be able to cancel your order before it’s processed.

 

Sadly, we are unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

 After receiving your confirmed order, the item(s) are produced and packed for shipment ready for one of our carriers to transport and deliver.

Delivery time

Delivery speed depends on production time of the item(s) you have chosen, the shipping method and the delivery destination. To calculate an estimated delivery time, add the relevant production times listed below to shipping times in the table.

 Production times:

• 2-7 business days to produce our t-shirts.
• 2-5 business days to produce our posters, tote bags, towels and phone cases.

 Shipping times:

TO	BASIC	EXPEDITED
USA	3-5 business days via USPS 3-8 business days via FedEx SmartPost	1-3 business days via FedEx
Canada	5-10 business days without tracking	1-5 business days via FedEx
Australia	5-10 business days without tracking	1-5 business days via FedEx
International from USA	5-20 business days without tracking	1-5 business days via Fedex
International from Europe	5-10 business days without tracking	1-3 business days via FedEx

If we are experiencing a high volume of orders, for example at Christmas, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Shipping destinations

Worbsmith ships to over 180 countries across the globe but unfortunately, we cannot ship everywhere. The following countries are NOT serviced by our shipping partners USPS and FedEx:

 USPS - Cuba, Iran, North Korea, Sudan, and Syria

 FedEx - Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, Mayotte Island, Myanmar, Nauru, Niue, North Korea, St Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone, Solomon Islands, Somalia, St. Helens, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands.

Shipping costs depend on the ithe type and quantity of products in an order and the country where it’s being delivered.

The shipping costs will be available to you during the checkout process. The shipping costs per item decrease if you purchase multiple products.

 

Yes. We’ll provide updates at each stage of your order, from the moment you place it, through to despatch and delivery.

In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Worbsmith stands behind the quality of its products and services and has a Returns policy in place for defective products, those damaged in transit or for incorrectly sent items. 

Any customer wanting to return items  for refund or replacement under the eligibility conditions below is required to submit a Return Request form to Worbsmith within 14 days of delivery receipt of those item(s). The Return Request form can be found in Quick Links on the Worbsmith site.

Eligibility

Coverage under the Returns policy only applies if the goods you purchased were:

1. A defective product -faulty on arrival
2. Incorrectly sent/packaged item(s)
3. Damaged in transit – Notify us asap as liability for damage incurred during transit

The goods you purchased and wish to return, must be in the same condition in which  they were directly received by you, from us. This means the goods have not been used, or worn,  or opened and shipped to another location. Any goods approved for return by Worbsmith will need to be accompanied by the original packaging and tags and a proof of purchase.

Due to the nature of our print-on-demand products and no facility for storage of goods, Worbsmith does not refund if you have simply changed your mind.

Custom or special orders, or sale items or gift cards cannot be returned.

Worbsmith stands behind the quality of its products and services and has a Returns policy in place for defective products, those damaged in transit or for incorrectly sent items. 

Return process requirements

All returns are considered on a case-by-case basis on submission of a formal request via the Worbsmith Return Request form located in Quick Links on the Worbsmith site.

To lodge a request to return an item you will need to complete the Worbsmith Return Request form within 14 days of receiving the goods.

Worbsmith will make an initial assessment and notify you of the eligibility decision.

Your request to return your purchases may not be processed if you send your item(s) back:

• without notifying us by completing the Return Request  form
• if the Return Request  is sent outside the 14-day eligibility period; OR
• before you receive notification from Worbsmith approving eligibility to return the items.

Goods must be returned to us within 30 days of Worbsmith notifying you of their approval to return the items for assessment.

 

Step by step procedure for Return of goods

1. Download, complete and send the Refund Request form to Worbsmith at worbsmith@gmail.com within fourteen (14) days.
2. Wait for email approval from Worbsmith to return the items. If approved a Return Shipping label will be sent to you by email with instructions on how and where to send the items.

• If your return request is approved, then shipping charges to return your goods to us, should be arranged as basic shipping and national postal services only. We do not cover return shipping costs if you choose to return goods via premium carriers or at premium rates.
• To obtain a refund or exchange, the items to be returned must be received by Worbsmith within 30 days of the date you initially received them.

1. Upon receiving your returned item(s) Worbsmith will make a final assessment and notify you of the decision.
2. If approved, Worbsmith will complete the process for your replacement or refund in as short a time as possible and with regard to external factors on the decided resolution.

• Replacement item(s) need time for the order to be produced and shipped using a regular, non-premium service.
• Refunds are organised via the payment method that you originally used to purchase the goods and it can take some time for your bank or credit card company to process the refund.

 

Important

Items that are returned without Worbsmith formal approval, will not be accepted.

We do not offer guaranteed approval of your return just because you have completed our Return Request Form.

We cannot be liable for return shipping costs, or the value of the goods being sent if the package(s) you send containing the goods you are returning, are lost in transit, en route to Worbsmith.

We cannot take responsibility or liability for the tracking or safe arrival of anything you send to us.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one.

If you can’t find this email, please contact us at worbsmith@gmail.com and ask for it to be resent to you.

Unfortunately, due to the nature of our print-on-demand products and no facility for storage of goods, Worbsmith does not refund if you have simply changed your mind.

In the rare event that your order arrives damaged or faulty or the incorrect product sent, please take photos of the product in question and email this evidence along with  a completed Returns Request form to our customer service team at worbsmith@gmail.com. We’ll respond within 72 hours. 

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.

Take the stress out of making a decision. Let them have the fun of choosing!